General terms of use of the website / e-shop

These General Terms and Conditions constitute a legal agreement with binding force between the website and e-shop and you users in connection with the services offered on this website. By browsing the pages, clicking on objects or the links located on the pages of, you agree, accept and agree you agree to abide by these Terms and Conditions.

The website is the official website / e-shop of Panda Publishing Ltd. (hereinafter Panda Publishing House).

Panda Publishing Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with registered office and address of management:

Sofia, 3A Pchela Str., Apt. 14
UIC: 206120791; VAT number: BG206120791

Confidentiality of your personal data

Panda Publishing House processes and takes measures to protect users’ personal data according to the requirements of the Personal Data Protection Act. Consumers agree that Panda Publishing House has the right to process their personal data in connection with the use of website services. In order to serve you and fulfill your orders, it is necessary acceptance of the following data:

  • name and surname

  • e-mail

  • contact telephone

  • address for invoice and delivery

  • ZIP code

Subsequently, you have the opportunity to correct this data from your personal profile.

The data we will receive when ordering, registering or browsing the pages will be used only for your service – acceptance and execution of orders, newsletter subscription, contact you in case of problems with the order and improvement of the service of Panda Publishing House. We guarantee that this data will not be provided in any form to third parties or used for purposes other than the above. Users who subscribe to the newsletter can unsubscribe from any time from the link at the end of the email.

Your profile can be deleted from the Panda Publishing system together with the accompanying data if desired by you.


Every order of a product through the e-shop of Panda Publishing House at is bound by an obligation to pay in a manner of your choice. We accept orders 24 hours of the day, also on weekends and public holidays. In the process of order you have the opportunity to see the products you buy, their prices, your names, email, phone, address, zip code, shipping method and payment method. After completion you will receive an email confirmation of the order. To change the status of the order (confirmation, processing, sending, etc.) you will also be notified by email.

The status of the order, as well as the history of previous orders, you can monitor from the personal your profile.

Ordering product(s) through the e-shop means consent for concluding a contract for distance selling, which is regulated by the Law on Protection of consumers.


All prices are in BGN with VAT included. The prices of the products are shown without the delivery price, for which you can find out from the Delivery page of the website or get information for her in the order process.

In the absence of any of the products, we will contact you as soon as possible phone or email.

In case of incorrect or incomplete delivery address (names, address, telephone, postal code) and impossibility to receive the shipment, we will contact you as soon as possible by phone or email.

In case of discrepancy between the received and ordered products or inaccuracy in our fault, we will bear the costs of subsequent return and replacement of non-compliant products. In case of impossibility of delivery not due to the fault of Panda Publishing House (you are not at specified address or do not answer the supplier’s calls), your order will be returned to us while we contact you.


Orders are paid only by cash on delivery. You can choose delivery to address or to a courier office.

Delivery and receipt of products by sending an order confirmation, you agree to pay the price of the selected ones products and the indicated value of transport costs.

Order cancellation and return

You can return the products you purchased within 14 days from the date of purchase at the following conditions:

  • The products must be in their original packaging.

  • No traces of use, damaged appearance or staining.

  • Include the original invoice / receipt with which you received the products (with your You will receive an order from the courier and a fiscal receipt, which you can attach as proof of the payment made.)

  • The costs of returning the products are at your expense.

You can replace the products with others or restore their value if you do not wish replacement. We refund the value of the products without the cost of delivery. All amounts paid upon delivery or on the spot, we refund only by bank transfer to your personal account in within 14 days from the date on which you notified us of your order cancellation.

Product return address:
Panda Publishing House
Sofia 1618
3A Pchela Street, apt. 14

Disputes. Alternative dispute resolution

The supervisory body for consumer protection in Bulgaria is the Commission for Consumer Protection
users with address: 1000 Sofia, sq.”Slaveykov” 4А, fl.3, 4 и 6;  tel.: (02) 980 25 24; fax:
(02) 988 42 18; hot line: 0700 111 22 ; website:

In disputes regarding obligations arising from online sales contracts, in which it is not agreement reached, you can refer the dispute to the alternative resolution authorities of consumer disputes (ADR) under the conditions and by the order of art. 181a et seq. of CPA. Additional information on alternative dispute resolution can be found on the website of the Consumer Protection Commission at https: // and in the online platform ODR dispute resolution.

Content and copyrights

The website contains copyrighted materials and texts, images, graphic logos, graphics, databases data and software that are protected by Bulgarian and other applicable laws and conventions for copyright, related and other intellectual property rights. Reproduction of the content of the website and / or any of its elements, subject to intellectual property, can be done only with the written consent of Panda Publishing House (Panda Publishing Ltd.) or its owners. Use of the services and the website no grants users any rights to intellectual property in integrity, nor on any part of them.